Thank You

We have received your data recovery help and service quote request.

Quick and informed decisions you make now can often minimise further damage and increase the chances of a full and successful data recovery. As a first step turn off your device and stop using it.

What’s Next?

You will receive an email from us momentarily containing your service order number. During normal business hours, a data recovery specialist will call you as soon as possible (8 AM-5 PM EST, Monday-Friday) After business hours, you will be contacted the following business morning.

Our free evaluation is provided in two stages. First, we will provide a pre-service evaluation to help you make an informed decision about your data recovery needs.

• Assess your data loss and advice on how to prevent further data loss
• Provide a data recovery service method and service level options
• Advise on next steps to take
• Provide documentation and posting instructions

In the next step you can ship your media for a Free In-Lab Media Evaluation.

Our Data Recovery Evaluation Team will:

• Evaluate the nature and severity of the data failure of your media in our lab
• Verify the level of recovery required
• Propose recovery options with a fixed pricing quotation

If you require immediate, emergency data recovery assistance, please call 1800 872 259 or +61 7 3255 1199.

Thank you!

Your Ontrack Data Recovery Service Team